Janus Capital Group Service Desk Analyst in Wisconsin

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.

We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.

We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing over $320bn of assets (as of March 31, 2017) from 27 offices globally and employing more than 2000 staff.

The Service Desk Analyst, located in Milwaukee, WI, and will be part of a team engaged in daily support; problem diagnosis and project work – providing application packaging and deployment advice and expertise to both IT and the business. The analyst will work within the IT Infrastructure team using technology management tools to ensure the Janus Henderson infrastructure environment provides a reliable and secure platform that is fit for business purpose.

Responsibilities

  • Ensure support calls are resolved and users are informed of progress at agreed intervals

  • Manage 3rd party IT infrastructure service providers and regional “Smart Hand” services

  • Conduct user training on internal applications as required

  • Maintain documentation and asset tracking information where appropriate

  • Assumes additional duties as assigned

  • May require occasional regional and international travel

  • Will require occasional out of hours work including bank holidays and weekends

  • Remote phone support where required

Technical Skills & Qualifications

  • 2/3 years Second Level Desktop Support experience supporting Microsoft Windows

  • MCSA Windows or equivalent

  • Ability to identify, isolate and resolve IT problems / requests

  • Microsoft Office 2010/Office 365

  • Experience of configuring mobile devices e.g. iOS, Android and Blackberry

  • Experience working with security systems like Anti-Virus, Web Proxy, etc.

  • Ability to use helpdesk management tools to log/monitor/close client problems/requests

  • Understanding of Microsoft Active Directory

  • Familiarity with Microsoft Certificate Services and E-mail Encryption

  • Understanding of Microsoft Systems Centre Configuration Manager

  • Experience setting up and troubleshooting video conferencing endpoints

  • Basic understanding of LAN technologies and protocols including TCPIP, Wireless, 802.1x

  • Ability to diagnose and repair PC and laptop hardware components

Competencies Required

  • Excellent interpersonal skills

  • Highly motivated with a passion for technology and technical detail with a can-do attitude

  • Organized individual who is a good communicator and can discuss technical subjects in layman terms

  • Must have experience of high pressure, large scale, and complex system environments

  • Experience of working in high-pressure environments

  • Always maintains a professional manner and remains calm under pressure

  • Self-motivated with the ability to learn ‘on the fly’

  • Initiative, willingness to seek and achieve improvements to processes and technology

  • Ability to work as part of a team, circulate important information and contribute to team discussion

  • Communication – provide updates to customers or IT Management that is clear, precise and understandable. Communicates and presents in a clear and compelling manner

  • Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets

  • Sound problem solving and investigative skills

  • Desire to follow best practice and development standards as agreed within IT

  • Experiencing managing 3rd party providers

Working Environment/Physical Activities

  • PC usage up to 100% of the time.

  • Basic office equipment such as telephone, fax machine, copier, etc.

  • Cellular phone will be required.

  • Mostly mobile work, some lifting, bending, and carrying equipment up to 50 pounds may be required.

  • Share in rotational on-call duties.

  • May be required to work more than 40 hours in a week on short notice. This may include weekend/evening/holiday hours.

Compliance Requirements

At a minimum the role requires the individual to:

  • Place the interest of Janus Henderson’s Clients first and always act in accordance with TCF (Treating Customers Fairly) principles

  • Understand and comply with any federal, state, and foreign laws and regulations applicable for the role, and seeking the guidance of Compliance if this is unclear at any time

  • Understand and comply with all relevant Janus Henderson policies applicable for the role, and seeking the guidance of the relevant policy owner if this is unclear at any time.

The individual in the role is ultimately accountable for his/her own actions and is responsible for seeking further information on any or all of the above as necessary.

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.