Janus Capital Group Senior Client Operations Analyst in Denver, Colorado

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a broad range of actively managed funds.

We provide our institutional, retail and high net-worth individuals with access to skilled investment professionals representing a broad range of asset classes including, equities, fixed income, multi asset and alternatives.

We are a team of independent thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Headquartered in London, Janus Henderson is a truly global asset manager with a diverse geographic footprint, managing over $320bn of assets (as of March 31, 2017) from 27 offices globally and employing more than 2000 staff.

Janus Henderson Global Investors is a leading independent global asset manager, dedicated to delivering the best outcomes for clients through a highly diversified range of actively-managed products.

We support our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives.

We are a team of independent and innovative thinkers who work tirelessly to help our clients achieve their goals – and we do it by fostering an energetic and collaborative culture that ensures our people love the place they work.

Janus Henderson is a truly global asset manager with a diverse geographic footprint. As of 31 March, 2017, we have $330.8 billion in assets under management, employing more than 2,000 staff in 27 offices globally. Headquartered in London, we are dual-listed on the New York Stock Exchange and the Australian Securities Exchange.

Overview of the Role

The individual in this role is responsible for providing a high level of customer service to internal and external clients through the process of on boarding new clients to Janus. He/she will manage the transition of assets/cash to Janus for a variety of account types – separate, sub-advised, SMA (separately managed accounts), etc. He/she will be heavily involved in ensuring all internal departments are prepared to on board client accounts and provide a high level of service on an ongoing basis. Additionally, this individual will be responsible for transactional and maintenance requests, coordinating and managing cash notifications to portfolio management, working closely with a variety of internal departments to address servicing needs and resolve operational issues.

Duties and Responsibilities

  • Partner with Sales and Client Relations to successfully onboard clients to Janus. Provide a high level of customer service to internal and external clients involved in this process

  • Oversee onboarding process for a variety of account types – separate, sub-advised, commingled, CIT, ETF, SMA (separately managed accounts), etc.

  • Main point of contact for client/custodians/administrator throughout onboarding process. Manage deliverables to all parties involved

  • Coordinate with 15 internal departments to drive onboarding process through to completion. Manage process via internal system and facilitate approval process, signature of agreement, etc.

  • Handle more complex inquiries and account events

  • Acts as a liaison between clients, consultants, custodians and internal departments to ensure client cash flow needs are being accommodated

  • Manage cash flow notifications to various internal departments. Coordinate with client/investment team on timing, etc.

  • Prepare and perform quality control review of cash flow notifications

  • Facilitate notification to Portfolio Management and other internal department of transfer of assets into/out of existing accounts.

  • Perform entry and quality control review of information into internal systems

  • Identify areas to improve processes in onboarding or notification of monies into/out of existing accounts

  • Coordinates and/or assists with special departmental projects Other Functions Assumes additional duties as assigned Supervisory Responsibilities None Technical Skills and Qualifications

  • Understand various account structures and legal documentation required to establish new accounts

  • Strong knowledge of the security trading process and impact of various account events on that process

  • Strong interpersonal and customer service skills

  • Intermediate knowledge of financial services with an emphasis on operations and client service

  • Ability to work effectively in a very fast paced environment while prioritizing and effectively coordinating multiple tasks with little supervision

  • Ability to work independently as well as in a team environment

  • Strong organizational skills with the ability to effectively dissect the components of an issue

  • Strong attention to detail and accuracy

  • Strong verbal and written communication skills

  • Four years mutual fund/financial services industry experience required

  • One year financial systems experience preferred

  • One year experience in a client support role or equivalent preferred

  • Bachelor’s Degree in Accounting/Finance

Ongoing competence in the role to be assessed by:

  • Annual Performance Appraisal

  • Completion of all assigned Compliance training

Working Environments/Physical Activities

  • Overtime may be required on short notice and may include evening, weekend, and holiday hours

  • Typical office environment with telephone, copier, financial systems etc.

  • PC usage up to 100% of the time

Janus Henderson Investors (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson Investors at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investors' Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.